TERA SRL takes the privacy of the user very seriously and is committed to respecting it. This 'Privacy Policy' describes the personal data processing activities carried out by TERA SRL through the website https://www.terasrl.it/ corresponding to the home page of the official website.

Note legali

Pursuant to articles 13 and 14 of the EU Regulation 2016/679 (hereinafter referred to as GDPR) concerning the protection of individuals with regard to the processing of personal data, as well as the free circulation of such data, in compliance with the legislative decree n. 101 of 10 August 2018 containing 'Provisions for the adaptation of national legislation to the provisions of the GDPR' and, in application of the Provision of the Guarantor n.229/214 on 'Identification of simplified procedures for the information and acquisition of consent for the use of cookies - 8 May 2014', it is specified that 'This page describes the methods of managing the TERA S.R.L. website concerning the processing of personal data of users who consult it and those who interact with the web services accessible via telematic means starting from the address': https://www.terasrl.it/ corresponding to the home page of the official website.

The Data Controller is Tera S.r.l., in the person of the CEO and General Manager Mr. Antonio Sacchetti whose contact details are: Tera s.r.l.via C. Balbo 19/D, 70014 Conversano BA, Italy. Email: info@terasrl.it; PEC: info@pec.terasrl.it; Tel: +39 080 2147775 / FAX +39 080 2145892

Finalità e liceità del trattamento

Personal data are processed both in paper and electronic form and entered into the company information system in compliance with EU Regulation 2016/679, including security and confidentiality profiles in compliance with the principles of correctness and lawfulness of processing. Tera s.r.l. processes personal data, with prior express consent, in order to allow access to the online services of Tera S.r.l. (in particular e-commerce and information services, management of contractual conditions, issuing of estimates and invoices, contractual obligations, management of disputes, as well as in compliance with regulatory obligations such as accounting and tax.) The lawfulness of the processing is based on the consent expressly expressed by the data subject also via e-mail or website. With the further and specific optional consent of the user, Tera s.r.l. may process personal data for marketing and/or statistical purposes. The web system does not provide for specific fields for the collection of particular or sensitive or judicial data, however as indicated in art. 9 of the GDPR.

Base giuridica del trattamento

The legal basis for the processing is the fulfilment of the obligations inherent in the request for registration, information and contact and/or sending of informative material, the willingness to finalize the contract, the fulfilment of the obligations inherent in the request for activation and provision of the App, the fulfilment of the obligations inherent in the relationship established, compliance with legal obligations and the legitimate interest of TERA SRL to carry out processing necessary for such purposes.

Categorie di dati trattati

Browsing data. The computer systems and software procedures used to operate the website of Tera s.r.l. acquire some personal data that are not collected to be associated with identified interested parties, but which by their very nature could allow users to be identified


Cookies are small text files that websites visited by users send to their devices, where they are stored and then transmitted back to the same websites on the next visit. Cookies are not used for mass profiling of users, nor are any other tracking systems adopted. Single-user cookies may be used to improve their awareness of energy consumption, without this constituting grounds for subsequent commercial proposals by Tera S.r.l.

Categorie e modalità di trattamento

The processing of data categories and those connected to the web services of this site takes place at the headquarters of Tera SRL or at locations defined by the same Company and is handled only by technical personnel of the office authorized to process data. No data derived from the web service is communicated or disseminated. Personal data provided by users who submit requests for the sending of informative material (such as newsletters, answers to questions, notices and messages, requests for quotes, etc.) are used only for the purpose of performing the service or the requested service and are communicated to third parties only if necessary for this purpose.

Tipologie di cookies utilizzate dal Sito

This site uses Technical Cookies, for which there is no obligation to request consent. The user can delete cookies at any time through the methods provided by their browser. Technical cookies are used for access and navigation of the site itself (such as cookies used for the correct functioning of the language chosen by the user, for the correct functioning of the site, etc.), to facilitate subsequent visits by the user (they will not have to enter their browsing data again) and to improve the browsing experience. The types of third-party cookies used on the site may be: analytical cookies, for which there is no obligation to request consent, technical cookies for which there is no obligation to request consent, profiling cookies, for which the user's consent is required.

Come gestire i cookie tramite il browser

The data subject may refuse to provide the Data Controller with their browsing data. To do this, they must disable cookies by following the instructions provided by their browsing browser. Disabling cookies may limit some functionality of the website.

Funzione di antitracciamento (DoNotTrack o DNT)

Modern browsers offer a function to prevent the tracking of personal browsing information (profiling cookies) called ‘Do Not Track’. You can activate this function through the settings of your browser.

Dati forniti volontariamente dall'utente - Possibilità di contatto tramite sito web

The Tera S.r.l. website contains information that allows rapid electronic contact with our Company and also allows direct communication with us, including email addresses and telephone numbers. The user can choose to provide their personal data by filling in the contact forms on the site, sending requests for information, requesting quotes or submitting reports or complaints.

Facoltavitià del conferimento dei dati

The user is free to provide the personal data contained in the registration forms for the services of the official Tera S.r.l. website or in any case indicated in the contacts with the Office to request the sending of informative material or other communications. Failure to provide the data will make it impossible to obtain what is requested.

Termini di conservazione dei dati

In accordance with EU Reg 2016/679, data is generally kept and stored for a period of 10 years or for the time prescribed by current legislation.

Trasferimento dei dati

The Data Controller does not transfer personal data to third countries or international organizations.

Diritti degli interessati

The data subjects may exercise the rights referred to in articles 16 to 21 of the GDPR, including, by way of example and not exhaustively, the right to: obtain confirmation of the existence or otherwise of personal data concerning them; obtain an indication of the origin of the personal data, the purposes and methods of processing; obtain the updating, correction or integration of the data and their cancellation, transformation into anonymous form or blocking of data processed in violation of the law; oppose, in whole or in part, the processing of the data, etc.

Soggetti minori di anni 14

The Tera S.r.l. website does not offer services directly to minors. If Tera S.r.l. becomes aware that a person under the age of 14 has provided personal data, it will proceed with the appropriate activities to delete such information and any related accounts.